If all else fails and you need help from IBM® in locating your account number or Primary Site Contact, contact the IBM® eCustomer Care team in your geo. That person either is the Site Technical Contact or might be able to tell you who is. If you don't know your account number, your customer number, your Primary Contact, or your Site Technical Contact, then seek out the person in your organization that works with IBM® Rational® Support. This policy is to protect customer information. Note: IBM® Business Controls prevents the Technical Support Team from providing account numbers or account access to individuals without prior authorization from the Primary Contact on the account.Either Primary or Site Technical Contact can manually add you to the account. Contact your Primary or Site Technical Contact to request access. If you are not the Primary Contact or Site Technical Contact, you must request to be added as a member of a Rational® License Key Center account.On the Log in page click the Forgot your password? link, underneath the Email address and License Key Center Password fields, to have the Welcome email with access instructions resent to you. If you cannot locate your Welcome email, proceed to the IBM® Support - Licensing web page and perform the following action: Log into the Rational® License Key Center.If you are a Primary and / or Site Technical Contact, follow the instructions in the email to access the account for the first time. Only the Primary Contact and Site Technical Contact of the purchasing Passport Advantage site are automatically assigned as default members of the IBM® Rational® License Key Center account.Accessing the IBM® Rational® License Key Center
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